S-Payment GmbH - Ein Unternehmen der DSV-Gruppe sucht in Stuttgart, Berlin eine/n Customer Experience Manager (m/w/d) (ID-Nummer: 13756267)
BGV Badische Versicherungen sucht in eine/n Customer Experience Manager / Kundenkommunikation (m/w/d) (ID-Nummer: 13692292)
Wenn Du Lust hast, ganz vorne mit dabei zu sein, dann bist Du bei BusinessBike richtig. Was es zu tun gibt: Als Manager Customer Experience verantwortest Du die operative Steuerung und strategische Weiterentwicklung der Bereiche Customer Care sowie Claims & Insurance.
GuideCom AG sucht in eine/n Customer Success Manager (m/w/d) Banking Software / Customer Experience (ID-Nummer: 13686668)
Operations & Customer Experience Manager(m/w/d) Wir gehören zu den Top 10 der Zeitarbeitsfirmen in Deutschland. Als verlässlicher Partner für Unternehmen und Arbeitnehmer bieten wir Ihnen spannende Karrierechancen in verschiedenen Branchen.
MOTORWORLD Consulting GmbH & Co. KG sucht in eine/n Manager CRM & Data / Digital Customer Experience (m/w/d) (ID-Nummer: 13702020)
Customer Experience Manager für die BMW AG (m/w/d) Wir gehören zu den Top 10 der Zeitarbeitsfirmen in Deutschland. Als verlässlicher Partner für Unternehmen und Arbeitnehmer bieten wir Ihnen spannende Karrierechancen in verschiedenen Branchen.
Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
KG Fairmont Hotel Vier Jahreszeiten Hamburg sucht in eine/n Guest Experience Manager (m/w/d) (ID-Nummer: 13718077)
JOIN OUR TEAM IN BONN (GERMANY) FOR A FULL-TIME (40 HOURS PER WEEK) POSITION, STARTING AS SOON AS POSSIBLE. Global Customer Manager (M/F/X) TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us.
TP Infinity DACH sucht in Schortens eine/n Senior Manager Customer Service Advisory (m/w/d) in der Unternehmensberatung (ID-Nummer: 13663762)
DE-CIX Management GmbH sucht in eine/n Customer Success Manager (m/w/d) (ID-Nummer: 13763750)
Strong support for all launch activities On site analysis for electrical failures and software failures Perform joint pre-analysis and pre-rejection of parts at customer locations and support activities to reduce part returns and related costs Coordinate the transfer of return parts from related customer location(s)/warranty center(s) to the appropriate production location and, if applicable, register complained parts in the related system Propose and implement containment actions and corrective measures, trace affected products, notify impacted customers, analyze lessons learned and preventive actions Coordinate and control sorting, rework and reflash actions - where necessary with support from third-party service providers - in alignment with the customer and the involved Business Units to minimize production disruptions and reduce costs Manage and coordinate if applicable to a Customer Service Engineer Team across multiple customer locations within an assigned region Support product changes, customer plant trial runs, and safe launch activities at customer facilities Perform and coordinate reflash activities at customer plant Quality-Project-Experience Experience in Customer Relationship Management Language: German and Englisch required, Portuguese an advantage Experienced in SW and electrical analysis tools (CANoe, OBD tools etc.)
In keeping with this strategy we are offering an exciting opportunity for the position of a Regional Customer Service Project Manager (m/f/x). The Regional Customer Service Project Manager's mission is to complete aforementioned professionalization and standardization of existing Customer Service agents.
Hellmann Worldwide Logistics SE & Co. KG sucht in Hamburg eine/n Customer Care Manager (m/w/d) (ID-Nummer: 13741972)
ESCP Business School Berlin sucht in Berlin eine/n Student Experience Manager (all genders) - Visa and Residence Support (ID-Nummer: 13741598)
Miele Retail GmbH sucht in Berlin eine/n Store Manager (m/w/d) Miele Experience Center Berlin (ID-Nummer: 13660224)
Hellmann Worldwide Logistics SE & Co. KG sucht in Karlsdorf-Neuthard eine/n Customer Care Manager (m/w/d) (ID-Nummer: 13718943)
Designflooring GmbH sucht in eine/n Customer Care Manager / Kundenberater (m/w/d) (ID-Nummer: 13717319)
We value internal events and offer a great start with a comprehensive onboarding program, including a buddy system. Your Impact Manage and develop key retail accountsBuild and maintain strong relationships with various distribution platformsHandle pallet voucher operations, including scheduling and coordination with logisticsProcess complaints and prepare analyses to optimize processesSupport projects and contribute innovative ideas to improve the network
Visable GmbH / Alibaba.com sucht in Hamburg eine/n Sales Manager Alibaba - Customer Acquisition (m/f/d) (French required) – Remote (ID-Nummer: 13589289)
HP Inc. sucht in eine/n Technical Customer Assurance Manager (M-F-D) (m/w/d) (ID-Nummer: 13751238)
Shape the Future of AI‑Driven Retail Experiences At GK – a global leader in retail technology and part of the Fujitsu Group – you won’t just manage projects. You’ll help redefine how retailers use AI to elevate customer experiences, streamline operations, and unlock new business potential.
ZEISS sucht in eine/n Project Manager Special Customer Projects-1 (m/w/x) (ID-Nummer: 13756929)
ZEISS sucht in eine/n Project Manager Special Customer Projects-2 (m/w/x) (ID-Nummer: 13756928)
You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.Commercial training or comparable qualification, preferably in logistics or customer serviceAt least 2 years of professional experience Fluent business English is mandatory, French is highly desirable, German is an advantage Customer- and service-oriented approach to work and a high degree of initiativeStrengths in communication, organization, and assertiveness, as well as quick comprehensionConfident use of MS Office programs, especially Excel What we Offer The effect works both ways.
Working with major, recognized players of the food market, the Group is now seeking for his Customer Quality and Food Safety Manager. IHRE NEUE HERAUSFORDERUNG Reporting to the Group Quality Director. On one hand, you will be the “voice of the customer” and will coordinate worldwide actions relating to Quality & Food Safety (Q&FS) for all Customers.
GigaDevice Semiconductor Germany GmbH sucht in Hoehenkirchen-Siegertsbrunn eine/n Inside Sales Representative & Customer Project Manager (ID-Nummer: 13461234)
OBI Group Holding SE & Co. KGaA sucht in eine/n (Senior) Manager Strategic Projects – Brand & Customer Transformation (m/w/d) (ID-Nummer: 13688100)
Tieto Germany GmbH sucht in eine/n Customer Success Manager (m/f/d) for Automotive & Manufacturing sector - Tieto Tech Consulting (ID-Nummer: 13664337)
High autonomy and ownership: You are motivated, take matters into your own hands, and can lead a complex project or process with little oversight from your manager. Strong communicator: You can communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g.
fido GmbH & Co. KG sucht in eine/n Customer Relationship Manager (w/m/d) mit Schwerpunkt Digitales Beziehungsmanagement, HubSpot und datengetriebene Kampagnen (ID-Nummer: 13667846)
Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results.
Customer Service Manager (gn) - Location: Milano (Italy) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Position:Transportation Operation Manager Business Unit:DHL Supply Chain Function:Transportation Experience:Minimum 7 years of experience Reporting:Transportation Operation Director Qualifications: •Minimum 7 years of experience in logistics operations and 3 years managerial experience •University degree in Business Administration, Industrial Engineering or related fields •Excellent communication skills •Ability to work to deadlines and work well under pressure •Knowledge of project management tools and applications •Understanding of business structures, influences and requirements of customers •Working knowledge and understanding of warehouse, road transportation •Excellent interpersonal leadership motivation and planning skills •Knowledge about sector customer trends and expectations •Commercial/Operational business intelligence Job Description: •Managing transport cost budget •Management of transportation procurement and vendor relations •Management of the planning of the transportation sources •Fleet management •Management of transportation solution design •Leadership for continues improvement projects in transportation •Compliance with company and local statutory obligations regarding working time legislation, Health & Safety and quality •Ensure effective communication processes are established and maintained for both external/internal customers
Tasks & responsibilities Order and clients data entry in the ERP system Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders Collaboration with the logistic department for deliveries Collaboration with the credit management and Invoicing department and Sales Manager Handling of claims and information requests coming from clients Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization Support of dealers with product information and explanation Profile 2+ years of experience in a similar position Background in a sales driven company/department is an advantage Excellent German & Italian skills, good English skills Fluent in Italian, German and English (writing and speaking) Proficient use of MS Office (Excel) Workplace: Bolzano, IT If you are interested to work in a challenging, international and dynamic environment then apply now!
Tasks & responsibilities Order and clients data entry in the ERP system Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders Collaboration with the logistic department for deliveries Collaboration with the credit management and Invoicing department and Sales Manager Handling of claims and information requests coming from clients Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization Support of dealers with product information and explanation Profile 2+ years of experience in a similar position Background in a sales driven company/department is an advantage Excellent German & Italian skills, good English skills Fluent in Italian, German and English (writing and speaking) Proficient use of MS Office (Excel) Workplace: Bolzano, IT If you are interested to work in a challenging, international and dynamic environment then apply now!
ZEISS sucht in eine/n Project Manager XRX Custom Solutions (m/f/x) (ID-Nummer: 13685536)
Otto GmbH & Co. KGaA sucht in eine/n IT Projekt Manager | Schwerpunkt Customer Service (w/m/d) (ID-Nummer: 13728310)
KOEHLER GROUP Holding GmbH sucht in eine/n Property Manager / Immobilienmanager Luxury Rentals (m/w/d) - Kurzzeitvermietung & Premium Guest Experience (ID-Nummer: 13747179)
We are currently seeking a Key Account Manager to join DHL eCommerce Solutions Malaysia! The Key Account Manager will be responsible for leading the geographic profitability development of designated Key Accounts & Partners (3PVs, Market Places) through positioning DHL as a strategic business partner, and delivering agreed programs& revenue targets, through a team drawn from across the DHL network.
Your scope will include project management, business case creation and evaluation, as well as coordination/interface management with central functions in view of the Single Aisle Ramp-Up, with a particular focus on process improvements. Your Responsibilities: Supporting the Senior Project Manager in achieving time, cost, quality, and performance objectives Leading eradication initiatives together with shopfloor and engineering teams Establishing efficient project management processes and methods across initiatives to enable strong project execution and ensure target-oriented performance, including functional KPI management Developing a robust end-to-end planning framework for the project portfolio and tracking progress in alignment with stakeholders Implementing risk & opportunities management to anticipate project-related issues and risks Maintaining an overview of all ongoing projects and initiatives, including status, costs, actions, priorities, and due dates Prioritizing projects that support the Single Aisle Ramp-Up strategy and lead-time improvements Supporting meaningful and transparent reporting Your Qualifications: Completed degree in Business Informatics, Business Administration, International Management, Economics, or a comparable qualification Professional experience in project management, process improvement, and contract management Experience in the Airbus environment is an advantage Good knowledge of change management, lean management, and risk management Strong expertise in project management Experience with agile methodologies is desirable Experience with Skywise is an asset Business-fluent German and English skills Strong communication skills to collaborate with stakeholders at all levels and maintain business relationships Ability to integrate into a team, work collaboratively to solve tasks, reach compromises, and accept support from others Independent, structured, and results‑oriented working style enabling fast and effective achievement of objectives Wir freuen uns auf Ihre aussagekräftige Bewerbung
Be part of the international product team and provide features to an audience of millions of users, act as a role model for your team, keep spirits high, and bring drive into your product domain. What you will do Independently manage your team and take full ownership of your team’s output as well as E2E feature conception & planning within the Product Sorting domain Define and evolve product ranking and sorting strategies (e.g. category sorting, campaign sorting, sponsored product integration, rule-based and algorithmic ranking approaches) Steer an experienced development team within AY’s agile working culture (SCRUM, Kanban) – organize and moderate agile meetings (e.g. standup, planning, retrospective, feature demonstrations, etc.)
High autonomy and ownership: You are motivated, take matters into your own hands, and can lead a complex project or process with little oversight from your manager. Strong communicator: You can communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
rpc - The Retail Performance Company sucht in München eine/n Pre-Sales & Customer Success Manager (m/w/d)⎮AI SaaS Solutions (ID-Nummer: 13626009)
About us Your Contribution Implement a comprehensive customer engagement model, including coordinating customer strategies and activities, scheduling, and conducting visits with key decision makers for all applicable accounts Build a deep understanding of customer needs to drive innovation pipeline by initiating stategic innovation projects with key accounts in alignment with product management Support the Key Account Manager [KAM] of global key accounts as key interaction point- building networks within accounts to operationalize key initiatives derived from KAM strategiesActively contribute to tactical action plans, including cultural interface managementDocument and summarize all relevant interactions and content in a structured and transparent way, while distributing the respective information to relevant stakeholders in a timely manner, both internally and externally [For non-global key accounts] achieve planned KPIs (turnover, GM) for all products sold to assigned customers [For non-global key accounts] effectively convert leads into sales through managing the sales process from lead generation to closing [For non-global key accounts] ensure accurate forecasting Acquire new sales opportunities in line with SBF strategy Initiate technical cooperation with customers and hand-overs to internal specialists, where necessary and appropriate Actively monitor the industry and market trends, as well as competitor activities- especially advancements in AR technology Contribute to a holistic market overview for KAM and product management Develop and drive the execution of an effective action plan to increase sales and profitability within accounts in assigned sales areaReview monthly account plan performance, annual accounts, and customer segmentation Represent at conferences and exhibitionsCollaborate with Marketing to plan visits, fairs, trade shows, literature and advertising programs for associated products Maintain current knowledge within area of responsibility through continuous tranining measures Follow company policies and Code of Conduct to including but not limited to policies, procedures, protocols, etc.
YOUR NEW CHALLENGE Maintain regular contacts with current business relations and identify opportunities with potential customers Link customer wishes to the R&D capabilities and take the initiative to start product developments Responsible for turnover and profit as well as determine price levels, together with your manager Understand and help maintain the market relations and network; collect and interpret market details YOUR PROFILE Minimum of five years successful experience in technical b2b sales in the food industry Solid knowledge of ingredients, experience with the relevant customer group and in project management Fluent German and a sufficient level of English to promote a good exchange with internal R&D Communicative team player with proactive mindset and high customer orientation THE OFFER FOR YOU The family business Ruitenberg places great value on team-orientation and a non-hierarchical environment.